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Privacy Policy

Effective Date: Apr 8, 2026

1. Introduction

Xscape Cleaning Inc. ("we", "us", or "our") is committed to protecting the privacy and security of the personal information of our clients in the Greater Toronto Area. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website (www.xscapecleaning.ca) or our services, you consent to the practices described in this policy.

2. Information Collection

We collect information to provide our cleaning services and to understand how visitors interact with our website.

  • Personally Identifiable Information (PII): We collect your name, email address, phone number, and service address only when you voluntarily provide them via our quote request or contact forms.

  • Automated Tracking (Google Analytics): We use Google Analytics 4 (GA4) to collect information about your visit. This includes your IP address (anonymized), device type, browser version, geographic location (city level), and how you navigated our site. This data is collected through cookies (small text files placed on your device).

Third-Party Widgets: Our site features a Google Review widget. Please note that interacting with this widget may allow Google to collect information according to their own privacy policies.

3. Use of Information

Your information is used for the following purposes:

  • Service Delivery: To provide quotes, schedule appointments, and process billing.

  • Website Optimization: We use Google Analytics data to analyze website traffic, identify which services are most popular in the GTA, and improve our website's performance.

  • Communication: To respond to your inquiries or send service updates.

Note: We do not sell your data. Google Analytics data is used by us to improve our business operations and is subject to Google’s own privacy protections.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience and gather website usage statistics.

  • Consent: By clicking "Accept" on our cookie banner, you consent to our use of tracking cookies.

  • Control: You can refuse cookies by selecting "Decline" on our banner or by adjusting your browser settings.

Opt-Out: You may also prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Sharing and Disclosure

We share your information only as follows:

  • Service Providers: With our cleaning teams to fulfill your service.

  • Third-Party Analytics: Data collected via GA4 is processed by Google. This data may be stored on servers located outside of Canada (e.g., in the United States) and may be subject to the laws of those jurisdictions.

Legal Compliance: As required by Canadian law or valid legal process.

6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We employ industry-standard physical and electronic security measures (such as encrypted servers) to protect your data from unauthorized access or disclosure.

7. Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

Withdraw your consent for us to use your data (subject to legal or contractual restrictions).
To exercise these rights, please contact our Privacy Officer.

8. Contact Information

For questions or concerns regarding your privacy, please contact:

Privacy Officer

Xscape Cleaning Inc.

Email: xscapecleaning@gmail.com

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